Shipping Policy
We ship our products anywhere in the world. All orders will be shipped within 24 business hours of being placed. Orders placed over a weekend or public holiday will be shipped on the next business day. All parcels are sent out by a tracked mail service. A confirmation email with your tracking number will be sent to you once the goods have been shipped. We are not responsible for any undelivered order resulting from an incorrectly recorded shipping address. For your convenience, please check delivery information prior to submitting your order and ensure someone can receive your items at the shipping address you specify.
Australian Orders:
-
- Orders over $100 are freight free – (order total excluding shipping costs).
- Higher rates apply for express delivery
- Allow 2-5 business days for most metro areas.
Delivery times are based on times provided by the shipping companies. Occasionally parcels are delayed. Please allow extra time for your order to arrive and check your tracking number before contacting us. For the latest updates from Australia Post on possible service delays please visit: https://nutrientnature.au/
- New Zealand Orders
- Orders over $180 are freight free – (order total excluding shipping costs).
- Allow 7-10 business days for delivery but can vary depending on your country.
- International Orders (Rest of the World)
- Orders over $299 are freight free – (order total excluding shipping costs).
- Allow 8-21 business days for delivery but can vary depending on your country.
Returns:
Products can be returned or exchanged within 30 days of delivery only in the following circumstances:
- Damaged in transit
- Incorrectly shipped
- Faulty product
Despite the above, this policy does not alter or preclude in any way the rights you may have as a consumer under the Australian Consumer Laws. To process a refund, please contact us. Refunds will be processed upon receipt of the stock and managed within 72 hours. Please allow 5-10 business days for the funds to be cleared by your nominated bank. International returns may take longer depending on transit return